"We will be closed for maintenance on 99/99/99 from 00 to 00. We apologize for the inconvenience."
In order to download a scene, you must left-click on the “Download” button located under the video player. This will open a box below the button with downloadable file types: WMV or MP4. You will be able to select either the full scene or parts.
Once you have determined the file type and length you wish to download, simply left click and select the location on your computer where you wish to save the file to.
Due to contractual obligations stipulated by the production studios, the download option for exclusive titles is not available. However, you will have access to unlimited streaming on the site once an exclusive scene is unlocked and saved to the “My Movies” section of your account.
Also, given that your username and password will remain valid even if your membership has expired for whatever reason, you will permanently have access to all unlocked content.
All unlocked DVDs and scenes can be found in the “My Movies” page of the “My Account” section of your membership. Once unlocked, this content will be permanently associated with your membership even if you membership expires and you choose not to renew.
There are several reasons why you may be experiencing slow or choppy streaming. Although we are constantly trying to improve our streaming by upgrading our servers and video player, it is possible that you are attempting to stream during hours of higher than normal volume.
We recommend Google Chrome which you can download from www.google.com/chrome as a more updated way to navigate the internet.
Here are some steps that do fix the majority of issues.
To clear your browser’s cache please follow these steps: www.wikihow.com/Clear-Your-Browser's-Cache
To clear your browser’s cookies please follow these steps: www.wikihow.com/Clear-Your-Browser's-Cookies
You might be attempting to stream with an old version of Adobe Flash Player. To obtain the latest version, please visit www.adobe.com/support/flashplayer/downloads.html If the problem persists, you can contact our technical support department or leave a message in the “Feedback” tab of the “My Account” section of your membership.
All login pages have a “Forgot Password?” section, which will require you to enter the e-mail address that was used upon sign up. You will then receive an e-mail with a temporary password, which you can then change within the member’s area.
If you have incorrectly entered your e-mail address upon sign-up or if you cannot remember the e-mail address that was used upon sign-up, please contact our technical support department.
At any time, you can change your password or e-mail address by following the instructions found within the “Preference” tab of the “My Account” section of your membership.
Given that your credit card is linked to your online membership, it is imperative that you do not share your account with anyone. Consequently, it is possible that your account was banned for the following reasons:
While your account is banned, your personal data is secured and no transactions can be made during this ban period.
Also, you should receive an e-mail to the address that was used upon sign-up detailing the exact reason for the ban.
For more information, please contact our Technical Support department who will review the situation.